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I work with a lot of attorneys, and I have worked with a lot more in order to help people get funding for their lawsuits. I have come across some unsupportive attorneys - some refuse to let the client get an advance (even to the point that the client's home goes into foreclosure), and some never have even spoken to the client and won't answer phone calls. Some are inept - they don't know what they are doing for the client. Some inflate the situation well beyond reason - building up hope in the client. Some are totally unethical. Thankfully, there are many good, caring attorneys - you should look for one who meets your needs.
Ask a lot of questions before committing to an attorney. It can make a big difference in how your case turns out. Ask for referrals, as well - see what other people have been able to get as service from the attorney.
If you know a good attorney (even as a friend), ask them for referrals. I had a referral from a friend whose expertise is not what we need, but he had a trusted referral. She, however, could not take the case due to backlog of cases. She did give some more referrals, and by then we had all our questions figured out, so one finally had time and met out needs.
Get an attorney who works FOR you and WITH you. Referrals are best because someone can vouch for credibility,