Why Do Credit Card Companies Keep Ignoring Fraud?

My dad (with dementia) had lot of fraudulent activity on his credit card. There were charges to a Liverpool college tuition in England, for example, for thousands of dollars. Every statement included dinged charges they were investigating.

Every time a fraudulent charge came through, Dad was issued a new card as the card used was compromised. Dad would call in fraud regularly, even though many of those charges were legitimate and with dementia, he did not remember spending at those stores.

Dad was calling in fraud on his card regularly because “it did not work” – he was using the canceled card and not the new one that had been sent. He was sent a new card every time he called in.

I found over 30 of these credit cards that he did not throw away but kept in a pile. He had no idea which ones were active or canceled. He kept them all “in case” – but no clue in case of what.

Dad was “contributing” to “donations, political groups and people, and gave his credit card number to every scammer who called. He even let someone take his card to the store to get shampoo for his dog that she said she would wash (then she went on a spending spree to a beauty supply shop, liquor store, a coffee shop and ordered an extra-large smart TV to be delivered to her address). All those purchases were flagged as fraud.

Why do credit card companies keep ignoring fraud? Dad’s account should have been closed long before 30 cards were issued. They finally decided he was a risk, but it took a lot of years and purchases for them to get to that point.

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Why Do Credit Card Companies Keep Ignoring Fraud?

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